If you would like to give feedback, comments or suggestions to help us improve our services, please complete our online contact form.
Raising a concern or complaint will not affect the care you receive.
Talk to us
Most concerns can be resolved quickly at a local level. If you have a concern or complaint, please speak to a member of staff. Our team are trained to listen and help resolve issues where possible.
You can also contact us by:
- Telephone: 01273 003330
- Email: BandHFederation.admin@nhs.net
- Post: Brighton & Hove Federation, Unit 4 The Knoll Business Centre, 325–327 Old Shoreham Road, Hove, BN3 7GS
- Online contact form
Complaints should normally be raised within 12 months of the event, or from when you became aware of the issue.
Our response
We will acknowledge your complaint within three working days.
We will look into the concerns raised and may contact you if we need further information. We will keep you updated on progress while your complaint is investigated.
Once the investigation is complete, we will provide a full written response explaining the outcome.
Support and confidentiality
A friend, relative or carer can make a complaint on behalf of a patient. We will need the patient’s consent before we can investigate the complaint.
All complaints are treated in confidence, and information about your complaint is kept separate from your medical record.
If you would prefer not to speak to us
You can ask NHS England to look into your complaint. They can contact us on your behalf.
NHS England
PO Box 16738
Redditch
B97 9PT
Telephone: 03003 112233
Email: england.contactus@nhs.net
Independent support
Independent advocacy services can provide free and confidential support with making a complaint.
- POhWER Support Centre – 0300 456 2370
- Advocacy People – 0330 440 9000
- Age UK – 0800 055 6112
Further action
If you remain unhappy with the outcome of your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO).
Telephone: 0345 015 4033
Website: www.ombudsman.org.uk